Once your order has tracking, typically within 24-48 hours of placing your order, you can get updates on your order here. Your order number, which will be required to track your order, starts with “#.” You can find your order number directly on your order confirmation email.

Unfortunately due to our fast order processing speeds, we are unable to guarantee the cancelation of any order after placement. We encourage you to call our Customer Support team as quickly as possible for a cancelation request after order placement. We will do everything we can to take care of this for you however, in the event we are unable to fulfill your request, you may start your return here after your order has been delivered.

To provide the best service to our customers we process orders quickly, but we do our best to accommodate address change requests whenever possible. If your request is coming in after hours please email us at info@rugsusa.com.

We do our best to provide the most accurate estimated shipping & delivery dates for items based on your current zip code location. Estimated shipping & delivery dates for your items can be found while viewing your cart prior to purchase.

Prices are subject to change — including temporary reductions as well as permanent increases. The prices of items in your cart represent the current price for which you will be charged.