Below FAQ are some common concerns of our clients before purchasing the product.
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If you have an issue or question that requires immediate assistance, you can click the button below to chat live with a Customer Service representative.

If we aren’t available, drop us an email and we will get back to you within 20-36 hours!


We accept all major credit cards, Paypal

Please note we can only accept one form of payment per order. Refunds are always issued to the original form of payment and cannot be refunded to a different form of payment for any reason.

All promotional codes should be applied on the cart page before checking out. If you forget to add a promotional code please email our Customer Support team within 30 days of delivery at

we will be happy to assist you! We are unable to accept expired promo codes or adjust orders past 30 days of delivery.

No, we do not accept multiple promotional codes per order unless otherwise stated in the terms and conditions.

We apologize for any confusion! There is a return fee associated with all houseoon returns that is indicated when you initiate your return on our "Easy Returns" portal. This fee can vary depending on the item being returned and there is a fee associated with each returned item. This amount is held back from your total refund amount.