Below FAQ are some common concerns of our clients before purchasing the product.
If you have other questions, please just send it to service@houseoon.com.

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Custom

Yes, we do! You can email your requirements to shop@houseoon.com or share your details here. You can also inquire about custom sizes for existing products using the 'custom size' option on the product detail page.

A bespoke rug is one that is personalised for you with aspects of design, colour, material and size. To get a bespoke rug as per your desire, you can contact our customer service team. Provide your specifications, including size, colours, and materials. Our team will guide you through the process.

The lead time for custom rugs typically ranges from 6 to 12 weeks, depending on the complexity of the design, availability of materials, and weaving time. We will provide a more precise timeline when you place your order.

Yes, you can provide your design. Submit your artwork or design specifications, and our team will work with you to create a rug that meets your requirements.

We offer a variety of materials, including wool, silk, viscose, and bamboo silk. Techniques include hand-tufted and hand-knotted. Our experts can help you choose the best combination for your needs.

Yes, we can provide a small sample or swatch of your selected materials and colours at a nominal cost. This helps ensure that the final product meets your expectations.
Custom rugs are made to your specifications and, therefore, are non-refundable and non-returnable unless there is a manufacturing defect or error. Please review all details carefully before finalising your order.