Below FAQ are some common concerns of our clients before purchasing the product.
If you have other questions, please just send it to tom@houseoon.com.

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If you have an issue or question that requires immediate assistance, you can click the button below to chat live with a Customer Service representative.

If we aren’t available, drop us an email and we will get back to you within 20-36 hours!

Pre Sale Questions

We offer a 100% money-back guarantee. Please note that any object must meet our conditions to meet the return criteria. Please visit our return policy page for a better understanding..

Our products are designed by our china and US team and manufactured in our own factory in China. They are stocked and shipped from the USA and china .

We currently accept Visa, MasterCard, Discover, American Express and gift cards in-store and online. We also accept PayPal online

The fees we charge vary according to different situations for each order. If you have any questions, please feel free to contact us via email. Our email address is tom@houseoon.com

Normally we don't provide support during weekends, except for urgent cases. In these cases, you only need to mark “Urgent” in your email, we will get back to you ASAP.

Get all your package information using your tracking number from our "TRACK YOUR ORDER"section

Unable to find satisfactory answers ? Contact Support